# FAQ

> Answers to the questions we are asked most: whether we need your password, how long delivery takes, and how to track an order.

- Canonical HTML: [https://www.followersfly.com/help/faq](https://www.followersfly.com/help/faq)
- Language: en

The questions we are asked most often, with direct answers.

Contact support Refund Policy Terms of Service

## Frequently asked questions

### Do you need my password?

No. We never ask for your password and we cannot log into your account. We only need the public username, or the public post links for post-based packages.

### Does my account have to be public?

Yes. Delivery cannot complete on a private profile. Keep the account public while the order is being delivered.

### How do I track my order?

Every order gets a tracking ID in the form FF-000000-000000, sent in your confirmation email. Enter that ID and the email address you used at checkout on the order tracking page to see the current status and history.

### Will you follow, unfollow, or message people from my account?

No. We do not act from your account at all. We deliver engagement to the username or posts you give us, and nothing else.

### How long does delivery take?

Delivery starts once an order is recorded. Larger packages are spread out rather than delivered in one burst, because a sudden spike looks unnatural on both platforms.

### Am I charged when I place an order?

Not in this build. Payment is not connected yet, so orders are recorded but nothing is charged. Checkout and the tracking page both say so.

### Which platforms do you support?

Instagram and TikTok. We previously listed YouTube and Threads services; those have been retired and are no longer offered.

### What if something is wrong with my order?

Contact us with your tracking ID and the username on the order. Refund eligibility is set out in full on the refund policy page.