# Help and Answers from the FollowersFly Team

> How ordering and delivery work at FollowersFly, what we ask for, how to track an order, and where to find our refund and privacy policies.

- Canonical HTML: [https://www.followersfly.com/help](https://www.followersfly.com/help)
- Language: en

Short answers to the questions we are asked most. If your question is not here,
contact us and we will answer it directly.

## Ordering

Pick a service, choose a package size, and enter the public username the order
is for. Post-based packages ask you to choose which posts the engagement should
go to. You will need an email address so we can send the confirmation and your
tracking ID.

## Delivery

Delivery begins after an order is recorded. Larger packages are spread out
rather than delivered all at once, because a sudden spike looks unnatural on
both platforms.

## Account safety

We never ask for your password. We do not log into your account, and we do not
post, follow, unfollow, or message anyone on your behalf. All we need is the
public username or the public post link.

Your account must be public while an order is being delivered. If it is set to
private, delivery cannot complete.

## Tracking an order

Every order gets a tracking ID in the form FF-000000-000000, sent in your
confirmation email. Open the order tracking page, enter that ID and the email
address you used at checkout, and you will see the current status, the items,
and the order history.

## Payments

Payment is not connected in this build. Orders can be placed and recorded, and
nothing is charged. The interface tells you this at checkout and on the tracking
page rather than implying a payment was taken.

## Refunds and policies

Refund eligibility, data handling, and the terms that apply to using the site
are set out in full on their own pages.

Contact support Refund Policy Privacy Policy Terms of Service